Business Technology Analyst

Overview

Edmonton Transit Service (ETS) is a fully integrated, progressive, easy-to-use public transit system that provides over 80 million rides every year. Transit plays an important role in city building and provides seamless connection within Edmonton and the region by focusing on three pillars: service, infrastructure, and technology.

ETS is continually improving how we support Edmontonians’ transit needs and expectations. To support this we are looking for an innovative and strategically-minded individual to join our team within ETS as a Business Technology Analyst!

As a Business Technology Analyst, within the Technical Services team, you will perform highly complex and specialized work encompassing research, interpretations, analyses, development, reporting, and recommendations related to the broad technology systems used by, and that will best fit, ETS’ operational needs.

Specific Skills

Knowledge of the integration of strategic planning, policy development, and business performance metrics into operational practice
Proven expertise in designing and implementing both primary and secondary research methodologies, adept at data collection, and skilled in analyzing and presenting trends and results
Demonstrated effective data gathering, analysis, and synthesis using process analysis tools and methods
Ability to make supported recommendations and develop briefing documents for effective communication and decision-making
Must have a proven ability to plan, prioritize, schedule, and independently execute working assignments occasionally with tight timelines
Must have strong verbal and written communication skills with a proven ability in writing reports and delivering presentations expressing complex ideas and concepts effectively and persuasively
Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
Embracing a culture of equity, diversity, reconciliation and inclusion

Responsibilities

Evaluate technology solutions using methods and tools including, but not limited to, stakeholder engagement, feasibility & cost-benefit analysis, and others as appropriate
Lead project stakeholders using defined project management templates, tools, and techniques to deliver strategic outcomes and operational
Assist with operational and strategic planning, including developing and maintaining technology roadmaps
Understand and maintain strong business knowledge while applying an operational, governance, and policy lens to ensure technology systems continue to serve customers and the Branch
Provide support on external projects to ensure alignment with ETS’ broader outcomes, applicable standards, and guidelines
Continue to research emerging technologies and industry trends while keeping an awareness of technology impacts on internal or external business areas
Identify and recommend opportunities to improve any business, process, or technology systems in alignment with ETS, Corporate, and Council’s strategic objectives
Contribute to the design, implementation, and continuous improvement of branch/section-level technology systems, business processes, and practices
Research, review, and interpret data, policy, and regulations, to identify measurable improvements in technology systems, business processes, and performance
Develop internal processes, training material, and policies related to technology systems used within ETS

Additional Requirements

Experience developing business cases, project charters, stakeholder engagement, and other project management artifacts using relevant tools and techniques
Experience assessing the effectiveness of business programs or policies using operational measurement data from applicable analysis tools and techniques
Accredited Project Management, Business Analysis, or Change Management certifications
Experience in a logistics, transit, paratransit, or municipal government environment
Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated to the applicant with fulfilling this requirement Applicants may be tested