Field Service Representative

Overview

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

As our Field Service Representative for our Instruments/Communications/and Endoscopy business, you will help play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service. You will help solve complex problems while maintaining strong relationships with our customers and sales representatives. This role covers the territory in Saskatchewan.

Specific Skills

Who we want

Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Responsibilities

What you will do

Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
Provide post-sale in-servicing on equipment operation and maintenance
Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client
Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner
Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibrationWorkload includes extensive travel in Saskatchewan with up to 30% of out of providence travel

Job Nature

Full Time

Educational Requirements

What you need

Post-Secondary Diploma required, University Degree Preferred
Related technical experience in field
Background from a Technical School in Mechanical, Electronics or Electrical Background
Ability to read and understand technical drawings
Eligibility to work in healthcare environment and to travel to USA
Ability to work flexible hours
Strong time management skills, ability to manage multiple functions and adhere to daily/weekly deadlines
Accuracy is essential for data entry skills
Lean Six Sigma experience an asset
Must have an outstanding driving record
Bilingual (French and English) an asset