IT Support Specialist

PEO CANADA

Overview

For the last 20 years, PEO Canada has been providing customized employer services to a wide variety of businesses, providing both our clients and their Canadian employees with exceptional group benefits, retirement savings, human resources, workers’ compensation, and payroll services. We are always growing and strive to be the very best partner for our clients.

An open concept office, a welcoming team, and regular in-office team building events are hallmarks of our company culture. While it may not look exactly like it used to we still endeavor to create a similar experience for our office and remote workforce. We take customer service seriously and know that our teammates are just as important as our clients. We like asking and answering questions, and bringing fun to our conversation and activities. Our management team supports and encourages those who are eager to learn and improve, and have fostered an environment of open communication for our employees. We believe in maintaining a strong work/life balance so that we have the resources and energy we need, both at work and in our daily lives.

In this role, you will contribute towards the day to day successes of the Information Technology (IT) Department by maintaining the computing environment, identifying system requirements, installing upgrades and monitoring system performance. Moreover, the IT Support Specialist will be responsible for assisting all customers (internal and external) with their questions regarding any supported software and computing platforms to the best of their ability, in a professional and courteous manner.

Specific Skills

Bachelor’s degree/Diploma in IT-related field
Minimum of 1 year of experience in a help desk or technical support role.
Strong knowledge of computer hardware, software, and networking fundamentals.
Excellent problem-solving skills and attention to detail.
Exceptional customer service skills with the ability to communicate technical information clearly and concisely.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills and the ability to prioritize tasks effectively.
Commitment to continuous learning and professional development.

We would like to thank all candidates for applying, however, only those who fit the above skillsets and requirements will be considered.

Responsibilities

Provide prompt responses to Help Desk inquiries and assist users as needed.
Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld devices, and servers.
Manage user accounts, including creation, deletion, and permission settings.
Conduct regular audits of active users across all systems.
Enhance system security by developing access controls, monitoring, and evaluation procedures; take part in disaster recovery plan testing, perform backups, and maintain documentation.
Keep the work environment and server room organized, including managing inventory and generating reports as necessary.
Develop a working knowledge of MS Dynamics CRM ensuring an organizational depth of knowledge within this critical system.
Document hardware and software updates
Maintain a professional and courteous relationship with all internal and external customers, demonstrating a commitment to excellent customer service.
Pursue continuous professional development through relevant platforms and forums.
Stay informed about current news, system information, issues, changes, and updates relevant to our user community.
Perform other duties as assigned.