Manager, Employee Listening and Engagement

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle including performance development, employee listening and engagement, leadership milestone programs and employer brand. The Employee Experience team works in collaboration with the functional and geographical HR teams along with the other Business Enablement Services (BES) teams to deliver innovative programs and initiatives aimed at enhancing the employee experience.

This position reports to our Senior Manager, Performance and Engagement and will primarily be responsible for rolling out our employee listening strategy and act as a Subject Matter Expert (SME) of our Qualtrics system, as well as support strategic initiatives related to talent development.

Specific Skills

Strong understanding of survey methodologies, quantitative research, survey design and data management
Ability to problem-solve and continuously improve with the ability to comprehend broad scale impact as well as underlying details
Superb communicator with the ability to articulate technical concepts to a non-technical audience
Track record of building strong, lasting relationships with cross functional teams

Responsibilities

Act as the SME for the Qualtrics Employee Experience Listening Survey Tools (Global People Survey (GPS), Pulse, Lifecycle) from a technical and operational side.
Working closely with the Senior Manager, Performance and Engagement, engage in consultative conversations and provide recommendations to HR community (i.e. HR Consultant’s/HR Business Partners, ID&E, other Centre of Excellence’s) on talent process and employee listening initiatives leveraging Qualtrics functionality. This includes creating project plans and timelines to roll out projects/processes including Talent Reviews, 360 Feedback, Upward Feedback, Pulse/Lifecycle Surveys, as well as pilot new processes. Actively integrate feedback post project for continuous improvement.
Main point of contact within HR for Qualtrics suite; responding to 2nd level requests, questions and troubleshooting, as well as providing consultation/training for survey analysis and HR talent process design. Provide guidance to the Specialist, Employee Listening and Engagement on executing listening and talent strategies.
Liaison with HR Technology and HR Automation to understand connection between Qualtrics and other HR systems, troubleshooting data issues and automating employee experience processes.
Share feedback and insight from a Canadian firm perspective to the KPMG Global listening table through various forums,

Additional Requirements

Experience with the Qualtrics EX platform (Creating surveys, survey question logic, and building survey hierarchies & dashboards in Qualtrics)
Experience developing national or companywide surveys within a matrixed organizational structure.
5-7 years of experience minimum, including 3-4 years working in an HR/Talent related function
Experience with data visualization platforms such as PowerBI