Program Manager, Sales Support Training & Development

RBC

Overview

Job Description

**** The successful candidate can be located anywhere across Canada. The role requires extensive travelling******

What is the opportunity?

As Program Manager, Sales Support Training & Development, you will provide delivery, administration, and facilitation support focusing on various Associate and Associate Advisor roles.

WMC T&D delivers innovative training solutions that include In-Person and Virtual Training programs, online content and Webinars. This role will be instrumental in illuminating the bigger picture, connecting the dots, building best practices, and broadening possibilities. Bringing your deep understanding of the supported roles and the RBC Dominion Securities.

An understanding of L&D, as well as relationship management and communication skills are key to your success.

Specific Skills

Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Facilitate Training Sessions, Instructional Delivery, Knowledge Organization, Large Group Presentations, Learning Styles, Multi-Level Communication, Online Courses, Organizing Meetings, Professional Development, Skill Development, T&D: Trends and Directions, Training and Development, Training Delivery, Training Evaluations, Training Programs Must haves:

Deep understanding of RBC Dominion Securities business and culture.
At least 3 years’ experience preferably in the roles you will be supporting
Innovative growth mindset
Communication skills
Willingness to pivot and evolve with changing priorities

Responsibilities

What will you do?

The role will be responsible for innovative training solutions including the design and delivery of a customized virtual and in-person classroom offering, resource materials, and timely production.
Develop and maintain new program offerings as needed
Liaise with external vendors who provide additional resources to program participants
Liaise with Training & Development colleagues as subject matter experts on professional development best practices by leveraging tools, systems, and programs (including internal RBC systems). Also, maintain close relationships with partners in Wealth Management Canada Head Office to incorporate in the offering
Project-manage all the logistical requirements for the training sessions ensuring seamless delivery; this includes Send/manage meeting notices and invitations, book meeting rooms, organize logistics if applicable, pre-work materials, program support, and surveys
Create and maintain training materials as required
Maintain certain online courses
Proactively partner with respective Branch Directors and Branch Operations Managers, Regional Branch Operations Managers and Regional Directors to understand the learning needs of their teams and track database and recommend areas where potential development may be needed

Additional Requirements

Nice-to-have:

Experience in learning design, learning program delivery, learning evaluation, e-learning, and facilitation.
Bilingual
Experience with change management, and project management

Job Nature

Permanent

Experience Requirements

Job Location

Canada, ON, Ontario

Other Benefits

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.