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Senior Customer Relations Specialist

Overview

We are looking for a Customer Care Specialist, experienced in Health and Dental Insurance to provide best-in-class service to our customers.

 

In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information.

 

To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.

Specific Skills
  • Excellent English verbal, written and interpersonal communication skills
  • Friendly and professional demeanor with the ability to remain calm in stressful situations.
  • Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills
  • Ability to explain detailed policy concepts in a simple way
  • Bilingual (French/English) is an asset
Responsibilities
  • Responding to incoming calls and emails from existing clients
  • Making outbound calls to existing clients
  • Providing customers with detailed information about policies and products
  • Maintaining internal database records
Additional Requirements
 
  • Previous experience working as a customer service representative in a fast-paced environment.
  • Post-secondary degree or equivalent experience
  • In-depth knowledge of Health and Dental Insurance products
  • Previous background in sales, telephone sales or marketing preferred
Job Nature
Full Time
Experience Requirements
Job Location
Toronto

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