Social Media Community Manager

Overview

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.

Specific Skills

Appreciate digital technologies and emerging digital trends
You have excellent project management and organizational skills to see deliverables through to timely and successful completion.
You have a strong client service orientation and thrive in a collaborative team, managing multiple competing priorities with ease.
You have excellent written and verbal communication skills with a proven ability to influence to achieve goals.
You are focused on continuous improvement and think creatively to deliver innovative solutions.

Responsibilities

The Social Media Community Manager is responsible for growing Fidelity Canada's social media presence, by developing and executing content strategies and delivering exceptional community engagement.

You will lead Fidelity Canada’s organic social media program.
You will embrace data from various sources and monitor social media to understand who our audiences are and what motivates them.
You will learn about what differentiates Fidelity, our investment professionals, products and services and culture, and lead the development and execution of content strategies with creativity and consistency across various internal and external social media platforms.

You will collaborate and develop strong relationships with colleagues across teams, departments and external partners to support strategic priorities (e.g. new products, webcasts and podcasts), and contribute to growing our reach and impact.
You will lead the development and execution of community engagement strategies, support community projects and be a key player in strengthening community and culture at Fidelity and our customers’ trust in Fidelity.
You will manage Fidelity’s social media employee advocacy program, connecting with users to generate new content ideas and platform adoption tactics