The Leadership Quality Problem Every CHRO Knows But Struggles to Solve
Ask any HR Director to identify their organization's best and worst people managers. They can do it in under 60 seconds.
They know which manager's team has had three resignations in six months. They know which manager's team has the highest engagement scores three years running. They know which manager is the subject of the most informal complaints, and which one is the reason the best talent stays.
But when it comes time to make the case for leadership investment, coaching resources, or management accountability, they have nothing measurable to present. They have observations. Feelings. Informal intelligence.
And none of that moves a budget.